Frequently Asked Questions
Everything you need to know about shopping with Freja.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, which typically takes 3-5 business days. Express shipping is available for $15.00 and arrives within 1-2 business days. Orders over $75 qualify for free standard shipping.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Freja accepts all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay, Google Pay, and PayPal for a seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your products ethically sourced?
Quality and ethics are at the heart of Freja. We partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality goods you can feel good about.